Privacy Policy
Last Updated: December 22, 2025
Elite Detroit Towing LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website elitedetroittowing.com and use our towing and roadside services.
SMS / TEXT MESSAGING PRIVACY & DATA SHARING
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
We collect information that you provide directly to us via our online forms or over the phone, including:
- Personal Details: Name, email address, and phone number.
- Service Details: Vehicle information (make, model, location) and service type needed.
- Payment Information: Processed securely via third-party providers; we do not store full credit card numbers.
2. How We Use Your Information
We use the collected information solely to:
- Coordinate and provide towing or roadside assistance services.
- Send transactional text messages (ETAs, driver updates, invoices, and receipts).
- Respond to your customer service inquiries.
- Improve our internal operations and website functionality.
3. SMS Messaging Program Terms
By providing your mobile number and checking the consent box on our web forms, you agree to the following terms:
- Consent: You consent to receive text messages from Elite Detroit Towing LLC related to your service request (e.g., driver ETA, status updates, quotes).
- Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number we messaged you from. We will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
- Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (313) 725-9795.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Fees: Message and data rates may apply for any messages sent to you from us and to us from you.
- Frequency: Message frequency varies based on your active service requests.
4. Data Security
We implement reasonable security measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or mobile network is 100% secure.
5. Contact Us
If you have questions about this Privacy Policy, please contact us:
Elite Detroit Towing LLC
Email: [email protected]
Phone: (313) 725-9795